Direct Support
We're Here to Help
Reach our optical team directly with questions about frame fit, lens care, or shipping updates. We review every note individually and reply without automated call menus.
⏱ Typical Response Time
We reply within one business day.
Direct Channels
Email
[email protected]
Phone Hotline
+44 020 437 9378
Headquarters
42 Clerkenwell Road, London, EC1M 5RS
Working hours
Mon-Fri 09:00-18:00, Sat 10:00-16:00
Expected response time
Reply within one business day