Privacy Policy
Clarivue Optics Ltd ("Clarivue Optics") is the controller of the personal data collected on clarivueoptics.site. This policy explains what we collect, why, how long we keep it, who can see it and what rights you have.
Who is responsible
Clarivue Optics Ltd, 42 Clerkenwell Road, London, EC1M 5RS. Contact for privacy matters: [email protected].
Legal framework
Personal data is processed under UK GDPR and the Data Protection Act 2018 and the other rules that apply in United Kingdom. Where this policy and the law differ, the law prevails.
What we collect
When you order, we collect what is needed to deliver: name, delivery address, email, phone and the order contents. We do not collect or store card data on this site. When you browse, the site records technical data, IP address, browser, pages visited, through cookies described below.
- Customer contact and delivery details including full legal name, United Kingdom postal address, email address, and phone number.
- Order transaction history, purchase preferences, and records of communication regarding frame fittings.
- Technical telemetry, device diagnostics, browser types, and Internet Protocol addresses collected via essential functional cookies.
- Records of customer support queries, delivery confirmation receipts, and returned goods documentation.
Why we use it
- To process and deliver orders and to handle returns.
- To answer your requests and send order updates.
- To keep the site secure and measure how it is used.
- To send offers, only if you subscribed, and you can unsubscribe from every message.
Who we share it with
Couriers receive the delivery details. The payment provider receives what is needed to take the payment. Hosting and analytics providers process data on our behalf under a contract. We never sell personal data.
Clarivue Optics Ltd never sells, rents, or trades consumer personal data to third parties. As the business trades exclusively within the United Kingdom, statutory protections comply with UK data protection legislation, and provisions under the California Consumer Privacy Act (CCPA/CPRA) do not apply.
How long we keep it
Order data is kept for as long as accounting law requires, then deleted. Account data is kept until you close the account. Analytics data is kept for 14 months.
Your rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, United Kingdom consumers retain enforceable rights to access, rectify, restrict, erase, and port their personal data, or object to specific processing activities by contacting the Data Protection Officer.
Security
Clarivue Optics Ltd does not process, capture, transmit, or store payment card data. Payment is collected exclusively via Cash on Delivery directly with the courier without any surcharge, or via Direct Bank Transfer directly between financial institutions, rendering PCI-DSS cardholder data storage rules non-applicable.
Questions about this policy
Write to [email protected] or call +44 020 437 9378 during Mon-Fri 09:00-18:00, Sat 10:00-16:00. We answer every request within one business day.
- Merchant
- Clarivue Optics Ltd
- Registered address
- 42 Clerkenwell Road, London, EC1M 5RS
- [email protected]
- Phone
- +44 020 437 9378
- Working hours
- Mon-Fri 09:00-18:00, Sat 10:00-16:00
- Registration
- Company No. 10687542