Returns & Refunds
You can return any item bought from Clarivue Optics within 30 days of delivery, for any reason. This page explains the conditions, the steps, who pays for what and how quickly the money comes back.
Conditions
To qualify for a refund under our 30-day policy, optical frames must remain unworn, unaltered, free from scratches or frame strain, and complete with all factory lens films, tags, microfiber cloths, cases, and exterior boxes intact.
How to return an item
- Notify customer service via email with your order number to initiate the return request.
- Obtain your Return Merchandise Authorization (RMA) documentation and designated United Kingdom returns depot address.
- Secure the optical frames within their original protective case and sturdy outer carton to prevent transit damage.
- Receive your refund via direct bank transfer or agreed arrangement within 3-10 business days following technical inspection at our depot.
Who pays return shipping
If the item is faulty, damaged or not what you ordered, we pay, we send a prepaid label or arrange a courier pickup. If you changed your mind, the return shipping is paid by you; we deduct nothing else.
Refund timing and method
The refund is issued within 3 business days after the item passes inspection. Cash-on-delivery orders are refunded by bank transfer to the account you name; bank-transfer orders go back to the same account. The bank usually posts it in 1-5 business days.
What happens in each case
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Correct item sent, wrong one collected | None |
| Parcel lost | Resend or full refund after courier trace | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the item price | Return shipping only |
Exchanges
To exchange for another size, variant or product, follow the return steps and place a new order; we refund the returned item as soon as it arrives. If the exchange is due to our mistake, the new order ships at no cost.
Cancelling an order
An order can be cancelled free of charge until it is dispatched. Write to [email protected] with the order number. After dispatch, the return procedure applies.
Questions about this policy
Write to [email protected] or call +44 020 437 9378 during Mon-Fri 09:00-18:00, Sat 10:00-16:00. We answer every request within one business day.
- Merchant
- Clarivue Optics Ltd
- Registered address
- 42 Clerkenwell Road, London, EC1M 5RS
- [email protected]
- Phone
- +44 020 437 9378
- Working hours
- Mon-Fri 09:00-18:00, Sat 10:00-16:00
- Registration
- Company No. 10687542